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Deaf Services Center
Now and Beyond

MISSION STATEMENT
To empower the Deaf and Hard of Hearing people and to promote access to communication, services, and events in the community.

PHILOSOPHY
•  Deaf people are important
•  Deaf people can do anything that hearing people can do, except hear
•  Deaf people have the right to make their own decisions
•  Deaf people have the right to full access and participation in the community

CORE VALUES
   Communication
   Accessibility, respect, and equality for all communication needs
   Education
   Education provides opportunities and options for success
   Innovation and Technology
   Taking new initiatives and use of technologies to enhance services
   Customer Service
   Customer satisfaction requires timely responsiveness and following through
   Empowerment in Workplace
   Consumers are more responsive to empowered staff
   Community and Representation
   Community strengthens through partnerships and participation of its members
   Leadership
   Leadership empowers the development of role models
   Governance and Accountability
   Commitment to highest standards, performance, and integrity

VISION STATEMENT
A community where there are no barriers facing people who are Deaf and Hard of Hearing.

STRATEGIC DIRECTION
   Maximizing Communication Capabilities

  1. Promote communication options and strategies to eliminate or overcome language, social, psychological, socioeconomic, and other communication barriers facing Deaf and Hard of Hearing people.
  2. Create and promote opportunities for social interactions between Deaf, Hard of Hearing, and Hearing individuals in the community.
  3. Take new initiatives and pursue technologies to maximize opportunities for more accessibility and innovation.
   
Developing and Maintaining Programs    
  1. Advocate for and provide effective and efficient services and necessary support for Deaf and Hard of Hearing individuals.
  2. Build partnerships and infrastructure to provide resources and necessary support for successful programs and services.
  3. Provide more education opportunities and options for any individuals in the community to become more successful and contributing citizens.
  4. Initiate organizational development initiatives and promote professional development to create more skilled and competent staff.
    Strengthening Human Relations    
  1. Strengthen DSC's customer service by becoming more responsive and accountable.
  2. Enhance DSC's visibility in the community through effective marketing, promotions, and increasing awareness.
  3. Increase community involvement in DSC through volunteerism and participation in Board of Trustees, advisory boards, and committees.
  4. Promote leadership development and role models within the community.
    Expanding Options for Fund Development    
  1. Pursue new opportunities to generate additional funding support and diversify funding sources to minimize risks.
  2. Create endowment to provide long-term and permanent support.